Reservation policies

The rates, shown on the website are valid only at the time of their quotation, they may change without prior notice according to the conditions of each provider as long as they have not been reserved and confirmed.

Reservations are subject to availability until confirmed. The reservation is considered confirmed when the corresponding payment has been covered and there is a reservation email with its proper confirmation.

For the payment of your reservation, we accept bank transfer, deposits and PayPal website (Visa and MasterCard credit / debit cards). If you do not have one of these cards, you can also pay through a transfer or deposit at participating banks. For more information in this regard, contact one of our advisors at sales@australwalker.cl  or by phone (+569) 46978415.

Cancellation Policy – Right of Withdrawal

Confirmed reservations will have a cancellation policy in the following terms:
1 ° Cancellations or changes 15 days in advance in paid reservations have a penalty of 20% of the total value of the package and the refund will be made within a maximum period of 30 calendar days after the request is received.
2 ° Cancellations or changes between 8 and 1 days before the departure date have a penalty of 100% of the total value of the package.

Refunds

The refund of the tours or expeditions will be applied according to the terms of the cancellation policies.

Once the trip has started, the services included in the plan and not used will not be refundable unless the cancellation is verified due to illness duly certified by the Health Provider Entity or due to the death of the passenger. For foreign we will require passengers medical certificate.

Alterations or modifications to the Service

In the event of a strike, either before or during the trip, by one or more of the suppliers included in it, the organizer undertakes to take whatever steps are within its reach for the benefit of the passengers affected by these situations.

Disclaimer of Liability

Austral Walker cannot assume any responsibility with clients for acts or omissions on the part of suppliers, as it has no control or legal relationship over their operations.

You release Austral Walker from any responsibility for any failure or lack of compliance by the supplier or direct suppliers of the tourist services; including, without limitation, any failure or breach by those tourist services that are provided directly by one or more providers and not directly by Austral Walker.

Austral Walker will not be responsible and you release this site from any responsibility regarding:

The veracity of the photographs shown on the website, since they are only representative and do not guarantee that upon arrival everything will be exactly the same as it is appreciated in them and / or the site describes.

The descriptions of the various promoted services are constantly updated by Austral Walker and to their best knowledge, but they do not guarantee that everything will be exactly the same upon arrival.

Any type of failure on your part in not being able to obtain the documentation required for your trip such as, but not limited to, passports, visas, certificates …

Any type of fault on your part for not following the travel instructions including, but not limited to, departure times and others
The terms and conditions and / or policies of the direct service providers.

Austral Walker will not assume any responsibility and you release this agency from all responsibility, as well as any claim, cost, expense or loss that you may suffer; including any personal or third party injury, accident or death, damage to personal property, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical.

Austral Walker disclaims any responsibility derived from the breach by the user of the regulations, rules or conditions established by each of the contracted service providers.

Austral Walker reserves the right to reject any client at any time.

Austral Walker reserves the right to occupy the images taken by its staff on the tours, without needing to request image rights from the passenger.

Traveler’s Responsibility

The responsibilities of the trip participants include:

These Terms and Conditions of use are an integral part of our Privacy Policies, which you can review here.

SINCERELY:

Austral Walker Team